It is very easy to use. Once your order is complete you get access to a file which contains 10 pages with a description to each flow template. Click those links and you’ll be sent to ManyChat where you can import your flow.
That is correct. Custom fields and Tags are not imported. It’s not a bug or a fault in the product, it is just how ManyChat works. You can setup your own tags in the placeholders so it matches your current setup. If you cannot get it to work, we will help you get set-up.