1. Template Licensing
ChatTemplates.com and all extensions, unless otherwise stated, are licensed to Chattemplates.com and may not be re-sold or freely distributed after purchase.
2. Warranty
Templates sold and distributed by ChatTemplates.com are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Our chatflows and other downloads are to be used with the purpose of which stated under each individual download. We sell templates for you to use and edit: we do not offer installation for you on each sale. Should conflicts occur with third-party template, we may provide support at our discretion.
3. Support
ChatTemplates.com sells and distributes ChatTemplates.com and other templates “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and templates.
Support for templates sold and distributed by ChatTemplates.com is only available for those who have an active, paid extension license.
Support and updates for ChatTemplates.com templates and templates are provided as long as ChatTemplates.com is actively in development. Should any one of the following occur, ChatTemplates.com will no longer be responsible for providing support for ChatTemplates.com:
  • ChatTemplates.com is no longer actively developed as a viable product under ChatTemplates.com.
  • ChatTemplates.com or the parent company is purchased or bought out by another company.
Whilst we attempt to provide the best support possible for our templates, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
4. Automatic Updates
We do not offer automatic updates, nor are updates to existing flows included in the sale of a template.
5. License Usage
ChatTemplates.com grants each customer one or more non-transferable license(s) to use the template for internal use, and as defined by the terms set in the customer’s chosen package.
Where the download allows the template to be used on multiple sites the customer/license-holder may not on-sell the originally-purchased template provided by ChatTemplates.com, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the template or license key. ChatTemplates.com will only provide support services to the original customer/license-holder with a legitimate invoice, and consider any other uses of this license key for support queries as fraudulent.
6. Template Delivery
After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your template downloads. You can download the template by logging into the account created for you when purchasing the template and clicking on the appropriate link.
Should you not receive an email containing your information, you can contact us through https://ChatTemplates.com/support to request your purchase information.
Access to re-download purchased files will be granted so long as your template exists in our store.
7. Ownership
All templates are property of ChatTemplates.com. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
Our templates are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our templates.
8. Website & Template Content
All content found on this site and throughout the template including images, documentation, support queries and any other information is property of ChatTemplates.com and may not be redistributed without permission or consent.
9. Price Changes
ChatTemplates.com reserves the right to modify, change, cancel or upgrade a template subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.
10. Refund Policy
We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.
  • Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
  • You are within the first 14 days of the purchase of the template.
  • Your issue(s) comes from not being able to install the template properly or get the template to perform its basic functions.
  • You have attempted to resolve your issue(s) with our support team.
  • No refunds will be granted after the first 14 days of the original purchase whatsoever.
  • Issues caused by 3rd party templates, themes or other template will not provide grounds for a refund.
  • No refunds can be processed for the All Access Pass at anytime.
By purchasing template(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions.
11. Email
ChatTemplates.com may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to ChatTemplates.com updates, promotions, ChatTemplates.com extensions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.
12. License Agreement
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.
13. Severability
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.